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Front Desk Operation Officer at MINAGRI: (Deadline 25 August 2022)
Job description
– Ensure Proactive Good Care and Treatment of Customers and Guests:
– Receive clients, assist them with their respective needs, and orientate them with different services as appropriate;
– Manage Protocol for VIP’s received in the institution;
– Handle customer complaints or any major incidents;
– Develop and Manage Systems to Monitor Quality of Customer Care and Service Delivery;
– Develop procedures for customers to provide feedback or complaints;
– Conduct regular surveys on the experiences of customers to indicate problems and imperfections, including ways to measure these challenges ;
– Analyse periodically the suggestions box and disseminate its contents to all departments to improve the quality of the services delivered;
– Verify that different departments display in indicated areas the information related to the services delivered (ie. Client Charter);
– Drive Strategies to Improve Quality of Service Delivery;
– Organize periodically a customer accountability day ;
– Develop and implement strategies to correct problems that have been identified;
– Monitor ongoing improvements and report regularly to the Head of the Institution on the state of customer care and service delivery.
Minimum Qualifications
- Bachelor’s Degree in Communication
0 Year of relevant experience
- Bachelor’s Degree in Public Relations
0 Year of relevant experience
- Advance Diploma in Office Management
0 Year of relevant experience
- Bachelor’s Degree in Office Management
0 Year of relevant experience
- Advanced Diploma in Communication
0 Year of relevant experience
- Advanced Diploma in Public Relations
0 Year of relevant experience
- Advanced Diploma in Marketing
0 Year of relevant experience
- Advanced Diploma in Customer Relations
0 Year of relevant experience
- Bachelor’s Degree in Marketing
0 Year of relevant experience
- Bachelor’s Degree in Customer Relations
0 Year of relevant experience
- Bachelor’s Degree in Hospitality Management
0 Year of relevant experience
- Advanced Diploma in Hospitality Management
0 Year of relevant experience
Competency and Key Technical Skills
- Integrity
- Strong critical thinking skills and excellent problem solving skills.
- Inclusiveness
- Accountability
- Communication
- Teamwork
- Client/citizen focus
- Professionalism
- Commitment to continuous learning
- Analytical skills
- Results oriented
- Digital literacy skills
- Resources management skills
- Fluency in English, Kinyarwanda or French. Knowledge of all is an added advantage
- Knowledge of customer service practices
- Problem solving skills
- Decision making skills
- Risk management skills
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