Umwanya w’akazi wa Front Desk Operation Officer at MINAGRI: (Deadline 25 August 2022)

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Front Desk Operation Officer at MINAGRI: (Deadline 25 August 2022)

Job description

– Ensure Proactive Good Care and Treatment of Customers and Guests:
– Receive clients, assist them with their respective needs, and orientate them with different services as appropriate;
– Manage Protocol for VIP’s received in the institution;
– Handle customer complaints or any major incidents;
– Develop and Manage Systems to Monitor Quality of Customer Care and Service Delivery;
– Develop procedures for customers to provide feedback or complaints;
– Conduct regular surveys on the experiences of customers to indicate problems and imperfections, including ways to measure these challenges ;
– Analyse periodically the suggestions box and disseminate its contents to all departments to improve the quality of the services delivered;
– Verify that different departments display in indicated areas the information related to the services delivered (ie. Client Charter);
– Drive Strategies to Improve Quality of Service Delivery;
– Organize periodically a customer accountability day ;
– Develop and implement strategies to correct problems that have been identified;
– Monitor ongoing improvements and report regularly to the Head of the Institution on the state of customer care and service delivery.

Minimum Qualifications

  • Bachelor’s Degree in Communication

0 Year of relevant experience

  • Bachelor’s Degree in Public Relations

0 Year of relevant experience

  • Advance Diploma in Office Management

0 Year of relevant experience

  • Bachelor’s Degree in Office Management

0 Year of relevant experience

  • Advanced Diploma in Communication

0 Year of relevant experience

  • Advanced Diploma in Public Relations

0 Year of relevant experience

  • Advanced Diploma in Marketing

0 Year of relevant experience

  • Advanced Diploma in Customer Relations

0 Year of relevant experience

  • Bachelor’s Degree in Marketing

0 Year of relevant experience

  • Bachelor’s Degree in Customer Relations

0 Year of relevant experience

  • Bachelor’s Degree in Hospitality Management

0 Year of relevant experience

  • Advanced Diploma in Hospitality Management

0 Year of relevant experience

Competency and Key Technical Skills

  • Integrity
  • Strong critical thinking skills and excellent problem solving skills.
  • Inclusiveness
  • Accountability
  • Communication
  • Teamwork
  • Client/citizen focus
  • Professionalism
  • Commitment to continuous learning
  • Analytical skills
  • Results oriented
  • Digital literacy skills
  • Resources management skills
  • Fluency in English, Kinyarwanda or French. Knowledge of all is an added advantage
  • Knowledge of customer service practices
  • Problem solving skills
  • Decision making skills
  • Risk management skills

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