Job Position of Technology Business Partner – Human Resources and Health and Safety at Mastercard Foundation: (Deadline 26 June 2022)

Technology Business Partner – Human Resources and Health and Safety at Mastercard Foundation: (Deadline 26 June 2022)


Mastercard Foundation seeks a world where everyone has the opportunity to learn and prosper. Through its Young Africa Works strategy and Canadian EleV program, the Foundation works with partners to ensure that millions of young people, especially young women, access quality education, financial services, and dignified work. Mastercard Foundation was established in 2006 through the generosity of Mastercard when it became a public company. The Foundation is independent with its own Board of Directors and CEO.


We have entered a very exciting time at the Foundation as we scale up our operations across Africa to realize our Young Africa Works strategy. Our role at the Mastercard Foundation is to be a catalyst. Our Young Africa Works strategy focuses on working with others to spur systemic change so young people have the opportunity to find work that is dignified and fulfilling.

The Foundation has opened offices in Rwanda, Kenya, Ghana, Senegal, Ethiopia, Nigeria, and Uganda, building a broader leadership presence in Africa to develop specific strategies that support youth employment.  Within a country, we work with governments, the private sector, educators, young people, and other funders to improve the quality of education and vocational training, prepare young people for the work force, expand access to financial services for entrepreneurs and small businesses, and connect job seekers to dignified and fulfilling work.

We are ambitious and driven. Our values transcend and rise above everything else as our guide. We encourage you to bring your bold ideas, curiosity, and expertise to your work. We laugh at ourselves and with each other. We are a team. Our journey together makes our impact even more meaningful.


The Foundation has begun working within Canada in partnership with Indigenous communities and post-secondary institutions to listen, learn, and best understand how we can act in meaningful ways. The EleV strategy was co-created with Indigenous communities, young people, and partners to enable 30,000 Indigenous youth to complete their education and transition to dignified work aligned with their values and aspirations.

As reflected in Canada’s Truth and Reconciliation Commission Calls to Action, education is a key driver of improved socio-economic well-being. Through building partnerships with Indigenous communities, we look to expand our initiative ultimately helping to support a generation of transformative Indigenous young leaders who will be change agents within their communities. We believe that by setting a bold target, we will encourage engagement across sectors and create momentum that will elevate the strengths and opportunities of Indigenous youth. In keeping with our approach, Indigenous communities and young people will be the drivers of this transformation. The program will promote innovations to address longer-term systemic change to achieve economic prosperity and social well-being within Indigenous communities.

The EleV team oversees current and emerging partnerships related to Indigenous education. Consistent with our overall vision and Youth Africa Works strategy, we will share learnings and opportunities to connect across the work of the Foundation. While operating in distinct contexts, the centrality of youth voice and vision, affirmation of culture and identity, and priority to enhance community capacity for self-determination are common threads upon which our work is strengthened and reinforced.

If you are an experienced IT Business Partner looking to increase your impact, read on!


Reporting to the Head of Technology Business Partnership, this role will partner with the business to identify, rationalize, and prioritize MCF investments in HR, HSE, Facilities, and Communications systems, technologies, and digital capabilities to ensure technology alignment with business strategy and objectives. The role will be responsible for building roadmaps for HR, HSE, Facilities, and Communications, and manage the portfolio of initiatives leading to the roadmap targeted end state through collaboration, functional expertise, and influence. The role will ensure visibility to the business into the delivery of technology and digital solutions and diligently follows up on benefits realization from investments in technology.


  • Relationship Mgt & Influencing:
    • Establish and manage trusting customer relationships with business colleagues and leaders at various levels of the Foundation.
    • Ensure linkage of the technology investments and efforts to business strategy and objectives.
    • Advocate technology and digital services and related innovations for the business.
    • Influence business decision regarding investments in technology.
    • Delivery of key HR, HSE, Facilities, and Communications enterprise technology messages and education effort to improve organizational digital IQ.
    • Work with Internal Communication Team and with external partners to improve our organization awareness of technology risks and opportunities.
    • Contributes to the development and delivery of overall Technology strategy in collaboration with internal and external stakeholders.
  • Requirement gathering & Solution design:
    • Support the business in defining their needs in term of process improvements, organizational capabilities, systems, and technologies.
    • Assess and define business needs with business staff to identify and shape opportunities for new technology solutions.
    • Support business initiatives with technology components (applications, infrastructure, services) through development of business cases, high level solutions, and cost and time estimates of the technology components.
    • Evaluate business requirements and drive the technical feasibility analysis, prioritization, and approval of new initiatives in alignment with overall Enterprise Architecture guidelines.
    • Ensure business and technical architecture recommendations are followed to avoid over complexity and secure solutions long term sustainability.
    • Prepare basic functional designs, high-level options, proof-of-concepts, and scope solutions.
    • Document business requirements for Technology solutions that are useable and actionable by solution design and delivery teams.
  • Demand Management/ Collaboration with PMO:
    • Manage business demand by prioritising the need for the change, the criticality of a possible delivery and alignment with the overall business strategy and key drivers.
    • Keep the key user and business leadership informed about the progress of nominated demand and ensure that it is presented regularly in the governance forums to test validity and overall alignment with other demand items.
    • Support the conversion of approved and prioritized demands into delivery projects with the Technology PMO and Operations teams.
    • Support projects in delivery, as needed.
    • Communicate Technology constraints, as needed.
    • Participate in PMO management meetings and projects follow up.
    • Remain aware of enterprise efforts and recommend combining like projects and initiatives.
    • Coordinate project post-implementation reviews with PMO team and projects business sponsors.
    • In collaboration with the business, monitor and report on user adoption and value realization (as laid out in business case).
  • Capability Building & People Mgt:
    • Work with staff to improve performance by providing necessary learning and developmental experiences, where identified in the larger Technology team.
    • Coach and support, build a pipeline of talent for succession planning as part of the Technology team.


  • Bachelor’s and/or master’s degree in People Management (HRM). Any additional formal qualifications in Health and Safety (HSE or HSS) will be an asset.
  • 10+ years of business work experience, including significant leadership responsibilities with proven ability to influence senior level management and key stakeholders.
  • Proven experience designing and improving complex business processes end to end, engaging with senior business leaders (VP level and up), facilitating workshops on complex business topics requiring balancing between multiple constraints and challenges.
  • Ability to meet business leaders where they are, influence their perspective while maintaining trust-based relationships.
  • Experience in any of the following IT platforms is an asset: Microsoft Dynamics, FLUXX, SAP.
  • Deep understanding of how technology enables business process execution and improvement as well as the ability to recommend appropriate and relevant technology solutions to business problems.
  • Experience in one of the following functional areas and sectors: finance, procurement, international development, philanthropy, non-for-profit sector, government, industries with large operations in emerging markets or developing countries.
  • Experience in areas such as change management, consulting, process re-engineering, organizational transformation, Six Sigma and Lean are appreciated.
  • Demonstrated execution of effective management of a portfolio of technology and digital investments for a global enterprise. Experience in leveraging technology to enable business strategy and drive change.
  • Experience in successfully leading major process and systems change initiatives.
  • Strong customer focus and consistently seeks input and monitors quality, reliability, and timeliness of services.
  • A drive for continuous improvement.
  • Are results driven and motivated by a sense of performance excellence and a sense of urgency; possesses a proactive and ‘self-starter’ mentality.
  • Flexible, adaptable, and able to execute a range of job duties with constantly changing priorities.
  • Demonstrates strong negotiation skills in complex environments with an aptitude for diplomacy.
  • Possess excellent communication (written & verbal) and presentation- skills with the ability to articulate information to a variety of constituents across cultures.
  • Possess professional maturity, sensitivity with different cultures, and impeccable integrity.
  • Exceptional analytic and troubleshooting skills for solving complex problems.
  • Understands how emerging technologies and service providers can be utilized to improve existing processes and increase operational efficiency.
  • Intellectually curious and flexible, is comfortable with ambiguity, receptive to new ideas and open to change, when presented with best options.
  • Possesses a global mind-set and professional maturity and demonstrates sensitivity to working within different cultures.
  • A team player who can work in a fast paced, ever-changing environment.
  • You have a commitment to Mastercard Foundation’s values and vision.
  • French language and/or local language skills are an asset.

Deadline for Applications is June 26, 2022.

Mastercard Foundation (the “Foundation”) values and respects your privacy. By submitting an application for this opportunity, you hereby agree to the Foundation’s collection, use and disclosure of your personal information in accordance with its Privacy Policy (available at Please note that the Foundation may share your personal information with third-party agencies that support the Foundation’s recruitment activities, and such third-party agencies may contact you directly regarding this opportunity. If you have any questions or concerns, please contact the Foundation’s Privacy Officer at the address indicated in its Privacy Policy.

The Mastercard Foundation values the unique skills and experiences each individual brings to the organization and we are committed to creating and maintaining an inclusive and accessible environment for everyone.

Completion of satisfactory business references and background checks are essential conditions of employment.

For more information and to sign up for the Foundation’s newsletter, please visit
Follow the Foundation on Twitter at @MastercardFdn



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