Job Position of Repair Supervisor at Bboxx Capital Rwanda: (Deadline 19 August 2022)

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Repair Supervisor at Bboxx Capital Rwanda: (Deadline 19 August 2022)


TITLE Repair Supervisor
REPORTING TO Regional Repair centre Manager
LOCATION Distribution centre (DC)
DEPARTMENT  Repair and Logistics


Purpose: Bboxx is a UK-based Next Generation Utility company providing affordable, reliable, and clean energy solutions to meet off-grid customers’ energy needs. Our market leading products and appliances coupled with our SMART Solar platform bring machine-learning and customer experience optimization to rural Africa. As Bboxx continues to scale its business; the equipment refurbishing workload is significantly increasing at distribution centre. As such, a Repair Supervisor manages the repair Supervisors across Bboxx repair center and is a single report to the regional repair center manager (line).  Repair supervisor is responsible for repair technician’s performance, throughput, quality of repairs and cost related reports.

Main purpose of the role: 

·         Manage the E-waste policy and end-of-life for all Bboxx branded products

·         To work closely with the Repairs technicians to achieve continuous improvement in the delivery of the repairs service and throughout.

·         To lead a team of technicians and staff in the inspection, scheduling, ordering and post inspection of repairs into repair centres

·         To ensure efficient and effective responses are provided to all enquiries and complaints regarding repairs.

·         To assist and deputise for the repair Centre staff as required.

·         Manage execution of products repair process for debugging and repair of products.

·         To accurately track and report monthly spare parts usage from repair Centre.

·         Ensure all products in the repair centre fit well within internal systems.

·         To explore future need of Bboxx Repair centre.

Team Management 

·         To Lead a team of technicians and Logistics staff in all aspects relating to the delivery of the Refurbishment.

·         To lead in the development of repair centre working environment, right first time, continuous improvement, and value for money; all through the appropriate use of resources.

·          To lead, motivate and support staff, define workloads and priorities, and continually review, evaluate, and improve team performance in line with service targets.

·          To undertake resource planning and prioritisation to ensure that work is carried out within agreed timescales.

·         To ensure repair Technicians and Logistics staff have the necessary training, experience, and qualifications to carry out their duties.

·         To ensure security and Health and Safety within the repair centre and working practices.

·         To conduct team meetings, 1:1 supervision sessions and other meetings

·         To lead and arrange training as appropriate.


·         Degree level education in engineering (Electronics engineering or related subjects or equivalent through relevant training and/or experience).

·         Experience working with renewable energy technologies

·         2 years minimum work experience in SHS repairs

·         Proficiency in IT and an understanding of the value and use of new technologies in improving services.

·         An ability to lead and manage staff, plan resources, set targets and monitor performance successfully to achieve service objectives.

·         The ability to effectively communicate, orally and in writing, with individuals at all levels on both a one to one and group basis.

·         Excellent organisational skills with ability to plan workload, manage time effectively and meet deadlines whilst working under pressure.

·         Data analysis skills using MS excel.

·         Proficiency in English

·         Proficiency in French is a plus

·         Good communicator both up and down

·         Big BBOXX smile!


Job Holder Line Manager Human Resources
Signature and date Signature and date Signature and date

How to Appy

Candidate applications will be sent to:  not later than  19th August 2022

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