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Repair Supervisor at Bboxx Capital Rwanda: (Deadline 19 August 2022)
JOB DESCRIPTION
TITLE | Repair Supervisor |
REPORTING TO | Regional Repair centre Manager |
LOCATION | Distribution centre (DC) |
DEPARTMENT | Repair and Logistics |
Purpose: Bboxx is a UK-based Next Generation Utility company providing affordable, reliable, and clean energy solutions to meet off-grid customers’ energy needs. Our market leading products and appliances coupled with our SMART Solar platform bring machine-learning and customer experience optimization to rural Africa. As Bboxx continues to scale its business; the equipment refurbishing workload is significantly increasing at distribution centre. As such, a Repair Supervisor manages the repair Supervisors across Bboxx repair center and is a single report to the regional repair center manager (line). Repair supervisor is responsible for repair technician’s performance, throughput, quality of repairs and cost related reports.
Main purpose of the role: · Manage the E-waste policy and end-of-life for all Bboxx branded products · To work closely with the Repairs technicians to achieve continuous improvement in the delivery of the repairs service and throughout. · To lead a team of technicians and staff in the inspection, scheduling, ordering and post inspection of repairs into repair centres · To ensure efficient and effective responses are provided to all enquiries and complaints regarding repairs. · To assist and deputise for the repair Centre staff as required. · Manage execution of products repair process for debugging and repair of products. · To accurately track and report monthly spare parts usage from repair Centre. · Ensure all products in the repair centre fit well within internal systems. · To explore future need of Bboxx Repair centre. Team Management · To Lead a team of technicians and Logistics staff in all aspects relating to the delivery of the Refurbishment. · To lead in the development of repair centre working environment, right first time, continuous improvement, and value for money; all through the appropriate use of resources. · To lead, motivate and support staff, define workloads and priorities, and continually review, evaluate, and improve team performance in line with service targets. · To undertake resource planning and prioritisation to ensure that work is carried out within agreed timescales. · To ensure repair Technicians and Logistics staff have the necessary training, experience, and qualifications to carry out their duties. · To ensure security and Health and Safety within the repair centre and working practices. · To conduct team meetings, 1:1 supervision sessions and other meetings · To lead and arrange training as appropriate. Qualifications · Degree level education in engineering (Electronics engineering or related subjects or equivalent through relevant training and/or experience). · Experience working with renewable energy technologies · 2 years minimum work experience in SHS repairs · Proficiency in IT and an understanding of the value and use of new technologies in improving services. · An ability to lead and manage staff, plan resources, set targets and monitor performance successfully to achieve service objectives. · The ability to effectively communicate, orally and in writing, with individuals at all levels on both a one to one and group basis. · Excellent organisational skills with ability to plan workload, manage time effectively and meet deadlines whilst working under pressure. · Data analysis skills using MS excel. · Proficiency in English · Proficiency in French is a plus · Good communicator both up and down · Big BBOXX smile! |
Job Holder | Line Manager | Human Resources |
Signature and date | Signature and date | Signature and date |
How to Appy
Candidate applications will be sent to: Careers.rwanda@bboxx.co.uk not later than 19th August 2022
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