Job Position of HEALTH MANAGEMENT INFORMATION SYSTEM OFFICER (HMIS) at Pact Rwanda (Deadline:10 July 2022)

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Position Profile

Position Title:

Health Management Information System Officer (HMIS)

Practice Area: 

Monitoring, Evaluation and Learning



Work Location: 


Reports to: 

Monitoring, Evaluation and Learning Director

Position Type:

Full-time  ☒     Part-time  ☐     Hours per week:   40

Position Category:

Local  ☒   Expat  ☐   TCN  ☐   Other  ☐  (Please specify:       )



Professional: P5

Associate 5

Position Summary

The Health Management Information System Officer will be responsible for providing support to ACHIEVE Rwanda’s DHIS2 database systems which are Rwanda DREAMS Tracking System (RDTS) and Electronic Case Management (eCMS) – and ensure day to day maintenance and support of the databases, configure simple data collection tools and performs daily operations of managing systems. HMIS Officer will be responsible for building OVC/DREAMS Implementing Partners’ (IPs) institutional capacity toward a complete transition of the ownership and management of both RDTS and eCMS to them. S/he will work closely with the Database Administrator and MEL Director to ensure ACHIEVE Rwanda’s database systems are up-to-date and meet users’ needs- including other IPs.

Essential Duties and Responsibilities

Implement the project’s data and system strategy to strengthen and enhance the implementation of RDTS and eCMS systems

Plan and coordinate day-to-day operational activities and tasks related to the improvement of data warehouse of RDTS and eCMS systems and modules according to the strategy and client requests

Adhere to and advise on standard operating procedures for database configuration, maintenance, user management, data access, dashboard management, and data use

Design and manage users, user groups; ensure appropriate object sharing and permission; provide data exports, assist teams in importing data sets, execute SQL queries

Train IPs’ staff in different roles for utilizing integral features of the systems for program management and decision making

Build and coach technical capacity of IPs’ M&E staff to become the administrators of the systems to manage and maintain the functionality of both RDTS and eCMS

Provide troubleshooting support to ACHIEVE, partner staff, and other OVC/DREAMS IPs accessing and using the systems; investigate and find solutions to bugs and functionality issues, document processes and solutions when troubleshooting

Continuously analyse data collection and management systems, as well as content quality, identify gaps and problems, and suggest solutions;

Design, develop and maintain data exchange interfaces and mechanisms with external partners and data collection focal points;

Works with IT colleagues from IPs to ensure hardware, software and security details of the systems work together to support the data structures, use and successful retrieval of all data.

Develops and produces accurate and timely routine and special reports, and perform data retrievals for staff as needed, and serve as the point person for managing custom reporting requests

Assist Pact to roll out the use of innovative and complimentary technologies such as GIS, mobile data collection and techniques for visualizing data to improve MERL practice as part of Pact/ACHIEVE’s strategic priority

Engage with other database administrators and DHIS2 users within ACHIEVE and Pact’s imPact community of practice

All other duties as assigned

Job Competency

Observable Behavior that Demonstrates the Competency

Value Based:

Upholds Pact’s values in all aspects of work.


Contributes to the development of the strategy for the program/department.


Makes limited decisions for assigned program/function, keeping supervisor informed and seeking advice as needed. Avoids faulty decisions that would have an impact on the program.


Leads day-to-day operations of a program/function or aspect thereof, ensuring operations are consistent with donor and/or organizational requirements. Brings issues/challenges to the supervisor as they arise. Has some specific technical knowledge in his/her focus area. Understands and follows organization policies and procedures, recognizing nuances when they occur.

New Business:

Participates in proposal development and may serve as organizational capacity writer, facilitator, technical/management writer, recruiter, and/or partnership manager. Supports the development/cultivation of individual, government, and/or corporate donor contacts.

External Representation:

Represents the organization to representatives of donors and the NGO community, usually with guidance from the supervisor. Communication focuses primarily on program-specific issues but may broaden as appropriate. May participate in conferences/seminars.

Minimum Requirements

Education and Experience:

Bachelor’s degree in Health Informatics, Computer Science, Computer Engineering, Data Science or related fields and certification in Database Management plus at least 4 years of experience in managing complex databases of public health projects

Advanced database management skills in DHIS2, systems analysis, design, implementation, integration of databases, and migration of data into DHIS2

Strong experience in capacity development, training, coaching, and peer support of local partner staff in different positions

Experience will include working with international development programs and MERL systems, with at least two (2) years

Additional Qualifications:

Strong working knowledge of MERL principles, including qualitative and quantitative data collection and analysis, tracking outcome indicators, and design of program evaluations using mixed methods

Ability to link MERL and technology skills and knowledge to leverage the power of a HMIS

Strong data mining, analytics, and visualization skills using STATA, PowerBI; with experience with programming language(s) (R, Python, SPSS modeler) is a plus

Demonstrated excellent relationship and problem-solving skills with partner organizations

Preferred Qualifications: 

Experience with qualitative analysis software, GIS systems, and/or data visualization software (NVivo, ArcGIS, Power BI, Tableau, etc.)

Experience developing web-based and mobile applications, web-oriented programming language (e.g. Java, Java Script), and Unix/Linux system management

Working knowledge of database management systems SQL server or MySQL is a plus

Prior experience with PEPFAR OVC and DREAMS programming




  • Maintains a respectful workplace by modeling respectful behavior and speaking up when disrespectful or inappropriate behavior occurs.
  • Fosters and encourages a respectful, diverse, equitable, and inclusive work environment, and articulates the importance to internal and external stakeholders.
  • Offers praise when warranted and encourages praise and recognition among employees, as well as from supervisors.
  • Encourages an environment where employees can express opinions and ideas and encourages and collaborates and supports in implementing them.
  • Creates a climate of accountability and learning.
  • Responds to and reports all complaints of harassment or discrimination, or a hostile work environment.
  • Builds consensus by making one’s case tactfully, especially when dealing with difficult situations.


  • Earns others’ trust and respect through consistent honesty and professionalism in all interactions.
  • Respects and maintains confidentiality.
  • Tells the truth and is honest in all interactions.
  • Keeps promises and commitments made to others.
  • Does the right thing, even when it is difficult.
  • Does not yield to pressure to show bias or manipulate others.
  • Avoids situations and actions considered inappropriate or that present a conflict of interest.
  • Adheres to a set of core values that are represented in decisions and actions.
  • Takes responsibility for own work, including problems or issues.
  • Shares appropriate information openly, fairly, and honestly to maintain transparency.


  • Builds understanding by identifying underlying attitudes and differences and responds constructively; phrases ideas in a way that avoids adverse or antagonistic reactions.
  • Fosters enthusiasm and engenders mutual trust, honesty and respect.
  • Understands and includes diverse people and viewpoints.
  • Promotes a respectful, diverse, equitable, and inclusive work environment.
  • Seeks regular input to better understand diversity, equity, and inclusion issues.
  • Engages in ongoing self-reflection and continues to advance related knowledge and skills.
  • Listens actively, considers people’s concerns, and helpfully and effectively adjusts own behavior.
  • Demonstrates attentiveness when engaging in projects, assignments or when interacting with people from different backgrounds.
  • Maintains productive work relationships and demonstrates awareness of one’s own and others’ social identities and relevance in the workplace while considering multiple perspectives.
  • Creates a consistently equitable environment by constructing a safe space for engaging in difficult conversations.
  • Builds an open and cooperative atmosphere by exhibiting a clear motivation to engage others, thereby avoiding unintentional exclusion.
  • Only Local candidates are eligible to apply
  • Female candidates are encouraged to apply

Number of candidates: One (1)

Pact is an equal opportunity employer and does not discriminate in its selection and employment practices on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability, genetic information, age, membership in an employee organization, or other non-merit factors.

Pact will never request any payment or fees to apply for a position.

Pact will only contact successful candidates; if you do not hear from us, please consider your application unsuccessful.

How to apply

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