·         He/she must have at least  Bachelor degree (A0) in Hospitality management or Healthcare management or any other related field.

·         Having at least (five) 5 years’ of experience with minimum of three (3) years management experience in a customer care department of a healthcare or hospitality organization or service industry.

·         Evidence of professional development in a relevant specialty area

SKILLS AND ABILITIES

·         Able to guide, manage, motivate and develop subordinates so as to achieve maximum results

·         Excellent written and oral communication skills

·         Must have good customer care skills, able to deal with patients politely.

·         Able to analyze detailed information

·         Ability to communicate and guide patients, their attendants and any visitor of the hospital.

·         Develop and implement a system that ensures emergency patients are efficiently directed to the accident and emergency  department without delay.

·         Manage a system to deal with patient’s complaints as they arise.

·         To Ensure that the patients files and records are complete and ready for the visit to the Medical Doctor.

·         To Develop and Implement systems and processes to ensure that patients requiring booked admissions are directed to the Admissions Department without delay

·         To Develop and Implement systems and processes to ensure that patients requiring emergency admissions are directed to the Admissions Department without delay

·         Direct visitors, Patients and the Public through the hospital as required

·          Manage availability of wheel chairs and patient trolleys

·          Develop and implement a replacement schedule for the patient trolleys and wheelchairs with an associated budget

·         Develop, co-ordinate and evaluate a comprehensive education and training strategy within the Unit   which includes induction, annual mandatory training, appraisal, continuing professional development linked to individual training needs and clinical governance.

·          Conduct performance appraisals of Unit personnel and arrange and monitor individual development.

·         Manage the Unit’s budget and cash flow and liaise with auditors to ensure a smooth audit process

·         Compile and submit all reports, returns, notices and other information as may be required by the supervisor and hospital management.

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