Job Position of Client Support Executive at Deriv (Rw)Ltd:(Deadline:05-08-2022)

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Client Support Executive

Your role

You’ll be part of the Customer Support team, where we are responsible for establishing a sustainable relationship with our clients, assisting them to resolve potential issues with our products and services, increasing product adoption, and communicating clients’ demands to relevant teams.

As a Client Support Executive at Deriv.com, you will assist our clients with issues regarding our products and services, build a mutually beneficial relationship with them, and encourage them to try new products. You will also keep track of recurring issues and report clients’ feedback to other teams. If you are a fresh graduate, you can still apply for this role, provided that you value competence, integrity, and teamwork and are passionate about helping clients. By delivering world-class customer service, you will forge client loyalty and promote business growth.

 

Your challenges

  • Respond to customer enquiries and concerns by live chat and email.
  • Process applications and customer documentation according to relevant policies and regulations.
  • Collaborate with client support agents in different time zones to ensure optimum results and customer satisfaction.
  • File records and documents of customer interactions and customer satisfaction.

What you have

  • Willingness to work in rotating shifts, weekends, and public holidays
  • Excellent spoken and written English communication skills

What’s good to have

  • University degree in communications, IT, or any related fields
  • Practical experience in technical customer support
  • Experience in the financial services or IT industry
  • Proficiency in other languages

What we’ll give you

  • Market-based salary
  • Annual performance bonus
  • Casual dress code
  • Training sessions and webinars to help you advance your career

How to Apply

All Interested candidates may apply through the “Apply” button bellow not later than 5th August 2022

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