Imyanya igera kuri 2 y’akazi muri Ecobank Rwanda PLC, gerageza aya mahirwe Deadline: 20-07-2022

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1.Relationship Manager (SMEs) at Ecobank Rwanda PLC : Deadline: 20-07-2022

External recruitment Advert

Job Vacancy: Relationship Manager (SMEs)

Opening date:  July 12, 2022

Closing date:  July 20, 2022

About Ecobank Rwanda Plc

Ecobank Rwanda Plc is a full-service bank that joined the Rwandan market in 2007 with the aim of providing a broad range of products and Services to Consumer, Commercial and Corporates business segments.

The bank’s vision is to build a world-class bank and contribute to the economic development and financial integration of Rwanda and the region by providing customers with convenient and reliable financial products and services.

Ecobank Rwanda Plc is an affiliate under Ecobank Group and operates in Central East and Southern African (CESA) region.

In order to respond to our growing market with the required human capital, we are currently looking for experienced professional in the following area

Role Title: Relationship Manager (SMEs)

Reporting: Head SMEs

JOB PURPOSE:

To manage customer relationships to achieve set sales targets as per KPIs and wallet share and ensure sustained business growth and profitability in the assigned customer segment. To sell, cross/upsell and excellent delivery of the bank’s products and services whilst building long term profitable customer relationships.

KEY RESPONSIBILITIES:

Accountability: Sales & Marketing Management 

  • Customer files analysis, maintenance and annual review within TAT (CAs and PPs)
  • Drive Local Corporate business under assigned portfolio
  • Sale Bank Digital products and onboard existing and new customers on Bank digital platform (Master pass, OMNI, Mobile Apps, POS,etc) and work closely with other departments
  • Deliver set targets as per KPIs for deposits, risk assets, transactions and revenue and the effective management of customers.
  • Drive growth of portfolio assigned to, monitoring, quality of the asset loan book and fully compliance of credit policy and procedures.
  • Continually seek new opportunities to market services and bring in new customers by thoroughly understanding the marketing and economic environment.

Accountability: Relationship Building & Customer experience

  • Deliver Excellent customer service towards customers under portfolio assigned to
  • Deliver agreed customer and product sales, wallet share and profitability targets.
  • Create and monitor customer sales program and strong customer relationship for retention of existing and new prospects customers acquisition.
  • Drive proper booking of all transactions of customers including deposits, loans, revenues and costs and reconcile with Financial Control and all proceeds for the repayment of the loan.
  • Reactivate dormant accounts and contribute to the reduction of high departmental dormancy rate
  • Regular visits to customers and provide pre-calls and memo for the outcomes.
  • Responsible for keeping self and supervisors up to date on competitor data and feedback provided for product and service changes or development.
  • Achieve minimum customer satisfaction rating of ‘very satisfied’.
  • Provide to all customers under your portfolio Bank digital products (NIIB and Borrowing customers)
  • Deliver appropriate product solutions and services to customers in order to deliver at least 75% of customer’s wallet.
  • Communicate through emails, letters any modification to the customer accounts (Business and personal Address, telephone, etc) and application progress and requirements on time.
  • Build a strong local profile for self and bank through positive involvement in community activities.
  • Own customer complaints and resolution process in portfolio and collect all past due obligations.
  • Advice/update customers on all tariffs, policies, procedures and any other changes to products or accounts.
  • Maintain proper authorization and contact customers with regard to confirmation limits and any other account management issues.
  • Advise and prevent customer to avoid falling in PDOs and NPL as well as it’s negative consequences
  • Explain to the customer the terms and conditions of credit notification as per BNR guidelines” key fact Statement”

Accountability: Risk & Compliance 

  • Ensure all credit transactions and credit files in portfolio and origination comply with the spirit and the letter of all applicable laws, regulations and institutional policies.
  • Ensure compliance with operations risk e.g. KYC and anti-money laundering measures plus any other Group controls.
  • Ensure all credit lines are current and all credit transactions are duly approved per policy within acceptable TAT.
  • Maximum NPL of 5% of portfolio + strong recovery on Write Off loans
  • Ensure all proceeds are channeled to customer account to avoid diversion and arrears on account(s)
  • Escalate observed breach of policy and procedures which may result to the bank loss
  • Operate within the set expense budget on a customer by customer basis.

Accountability: Administration & Teamwork 

  • Portfolio accountability, monitoring and quality (Reminders and warning Letters on PDOs and NPL, insurances renew,)
  • Follow up on all pending transactions and ensure fully completion.
  • Maintain customer profiles and files documentation archives (Ensure security requested in CAs and PPs are in place)
  • Submit to your line manager reports in a timely manner; daily planner, call memos, sales plans, forecasts, expense refunds etc.
  • Provide feedback on performance of service providers.
  • Provide cover for other account managers or sales officers when necessary
  • Share knowledge and best practice with team members
  • Perform all other duties as reasonably assigned

QUALIFICATION REQUIREMENTS & EXPERIENCE:

Education

  • Bachelor Degree/Business Adm./ Finance, Marketing, Commerce or any related field

Experience 

  • 3 years of experience required at minimum with good sales track record preferably in Banking Institutions
  • Ability to interact and negotiate with the client organization at the Local decision-making level
  • Customer focused & results orientated
  • Credits underwriting skills required

Skills, Capabilities & Personal attributes

Interpersonal Skills

Communication

Planning & Organizing

Business Acumen

Relating & Networking

Ecobank Rwanda Plc is an equal opportunities company and females’ candidates are encouraged to apply, If your career aspirations match this exciting opportunity, please write in confidence quoting the position on the subject matter

How to apply: Interested candidates should apply through the Apply”  bellow

Only those who strictly meet the criteria should apply for this position

Due to expected high volume of applications we cannot respond to all applications and will only be contacting shortlisted applicants.

______________________ Ends_____________________________

ECOBANK RWANDA MANAGEMENT

Click here to apply









2.Branch Manager at Ecobank Rwanda PLC : Deadline:20-07-2022

Branch Manager

External recruitment Advert

Job Vacancy: Branch Manager

Opening date:  July 12, 2022

Closing date:  July 20, 2022

About Ecobank Rwanda Plc

Ecobank Rwanda Plc is a full-service bank that joined the Rwandan market in 2007 with the aim of providing a broad range of products and Services to Consumer, Commercial and Corporates business segments.

The bank’s vision is to build a world-class bank and contribute to the economic development and financial integration of Rwanda and the region by providing customers with convenient and reliable financial products and services.

Ecobank Rwanda Plc is an affiliate under Ecobank Group and operates in Central East and Southern African (CESA) region.

In order to respond to our growing market with the required human capital, we are currently looking for experienced professional in the following area

 

Role Title: Branch Manager

Reporting: Head Commercial Banking

JOB PURPOSE:

The Branch Manager is ultimately responsible for the profitability of the branch and the satisfaction of its customers. The Branch Manager is responsible for the overall success of the branch’s business and operations. He/she must be committed to ensuring that the business processes, procedures and standards that have been defined by the Bank are adhered to by all branch staff.

KEY RESPONSIBILITIES

Sales & Marketing Management 

  • Delivery of Branch’s business targets as per KPIs set to ensure strong Branch Business Profitability
  • Analyze business growth opportunities in the local market and develop appropriate strategies for capturing and growing our market share
  • Work jointly and proactively with Business Segments and product partners to increase Ecobank’s wallet share within the respective markets
  • Conduct regular Branch Staff people performance and productivity reviews
  • Create and sustain a fit-for purpose succession plan and build a healthy talent pipeline
  • Encourage and foster a congenial working environment to enable the team to achieve excellence through teamwork and operational efficiency
  • Ensure an agile and efficient workforce with right skills to meet set strategic objectives
  • Performance development plan for branch staff
  • Ensure all branch staff complete the planned mandatory trainings on VBI& Others
  • Good leave management practice

Relationship Building & Customer Service 

  • Constantly review strategies to ensure that excellent, efficient and comprehensive customer service delivery, quality standards and branch ambience are constantly upheld in the branch
  • Identification and marketing of prospects within the target market
  • Responsible for exceeding customer expectations within the branch
  • Establish and sustain a customer-centric business culture in the branch, leveraging on people and technology to ensure service quality and excellence in the delivery of our products and services
  • Sustain/drive increased digital channel utilization with a specific focus on ATM uptime, Card adoption, POS activity levels, EcobankPay, Omni Lite and e-Government solutions
  • Collaborate with Consumer Banking to drive digital channels adoption
  • Ensure high customer satisfaction as measured and monitored through customer feedback surveys and Net Promoter Scores (NPS)
  • Efficiently and effectively liaise with internal departments/ Units – CIB, Trade, Risk, EBS, e.t.c. including other Branches and departments to promote and drive business volumes and profitability at the branch

Risk & Compliance

  • Promote high ethical and integrity standards and ensure the Ecobank Values are sustained and evident at the branch
  • Ensure there is a strong internal control system in place and monitor its adequacy and effectiveness
  • Achieve “Satisfactory” branch audit rating and fully comply with KYC/AML and regulatory guidelines
  • Achieve and sustain effective balance sheet management
  • Make recommendations to management to improve operations process in order to improve customer satisfaction
  • Review Call Plans for all within CRM Platforms
  • Commercial Banking RMs attached to the branch with a view to enhancing customer wallet share, business volumes and earnings
  • Achieve targeted product cross sell ratios and increase customer adoption of Ecobank’s products and services
  • Ensure that various business segments in the branch maintain good balance sheet (Deposits & Assets) that is commensurate with overall budget projections
  • Ensure that all incomes are properly recognized
  • Grow the deposit base of the branch with specific focus on growing low-cost deposits, collections, value-chain business and channels – across all business segments
  • Achieve cost-income ratio targets of the branch
  • Conduct regular business performance and profitability reviews
  • Ensure the loan book does not deteriorate from S1 to S2 to S3; and the portfolio in S3 to improve. PDOs to be maintained at minimum levels
  • Attain targeted sales goals, performance targets and customer satisfaction levels through the effective management of resources

Administration & Teamwork 

  • Motivate and lead branch team to consistently achieve set goals through a clear process for goal setting, monitoring and delivering on all set targets
  • Work closely with all Business Heads in the delivery of their products through the branch network
  • Create and sustain a fit-for purpose succession plan and build a healthy talent pipeline
  • Promote alignment to the Ecobank core values within the team
  • Identify training needs for Branch Managers and prepare their Personal Development Plan (PDP) – template attached
  • Perform all other duties as reasonably assigned

QUALIFICATION REQUIREMENTS & EXPERIENCE:

Education

  • Bachelor Degree/Business Adm./ Finance, Marketing, Commerce or any related field

Experience 

  • 5 years of experience required at minimum with good sales track record preferably in Banking Institutions
  • Ability to interact and negotiate with the client organization at the Local decision-making level
  • Customer focused & results orientated
  • Credits underwriting skills required

Skills, Capabilities & Personal attributes

Interpersonal Skills

Communication

Planning & Organizing

Business Acumen

Relating & Networking

Ecobank Rwanda Plc is an equal opportunities company and females’ candidates are encouraged to apply, If your career aspirations match this exciting opportunity, please write in confidence quoting the position on the subject matter

How to apply: Interested candidates should apply through the Apply” bellow

Only those who strictly meet the criteria should apply for this position

Due to expected high volume of applications we cannot respond to all applications and will only be contacting shortlisted applicants.

______________________ Ends_____________________________

ECOBANK RWANDA MANAGEMENT

Click here to apply

Click here to join our jobs what’s up group










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