Amahirwe y’akazi (Human Resources Manager) at Catholic Relief Services (CRS) (Deadline: Friday July 15, 2022, at 5:00pm)

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Job Title: Human Resources Manager

Department: Operations

Band: 9

Reports To: Operations Manager

Country/Location: Rwanda (Kigali)

About CRS

Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. CRS works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion or nationality. CRS’ relief and development work are accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance, and peacebuilding.

Job Summary:

You will partner with the Country Program (CP) Senior Management Team to provide overall strategic Human Resources (HR) direction for the CP in support of high-quality programs serving the poor and vulnerable. You will analyze and anticipate HR programs, services, and operations needs and challenges in the areas of recruitment, staff development, performance management, employee relations, compensation and benefits, onboarding/orientation, policies, staff care, and employee administration and introduce improvement solutions.

Roles and Key Responsibilities:

  • Manage HR processes and activities to ensure they meet latest agency, donor, and local legal requirements and standards and reflect best practices.
  • Provide professional HR advice and coaching to managers, staff, and partners on daily HR issues, especially regarding recruitment, performance management, and employee relations.
  • Effectively manage talent and supervise. Manage team dynamics and staff well-being. Provide coaching, strategically tailor individual development plans, and complete performance management for direct reports.
  • Lead training and professional development needs assessment and analysis and ensure the provision of focused and precise development programs for CRS staff and partners.
  • Ensure staff retention strategies reflect competitive and equitable compensation and benefits and a work environment that fosters staff engagement, empowerment through proper supervision, and personal and professional growth.
  • Monitor the culture to ensure staff actions reflect CRS guiding principles, where dignity, diversity, community, and rights and responsibilities of all staff are valued. May serve as the CP focal point for Code of Conduct & Ethics and contribute to ensuring adherence and accountability to Safeguarding policies.
  • Act as the CP’s key point of contact, internally and externally, on all HR-related matters. Represent the organization in forums related to HR management issues to stay abreast of standards, local laws, and industry best practices and to maintain peer contacts.
  • Oversee record keeping through personnel files and/or Insight that adheres to required CRS, donor, and local law regulations. As needed provide analytical reports on HR-related data, metrics, and trends to support decision-making, workforce planning and development.
  • Serve as Focal point with Rwanda Directorate General of Immigration and Emigration (DGIE) for international staff visa application process

Basic Qualifications

  • Bachelor’s degree in Human Resources Management or Business Administration required. Master’s degree in HR Management, Business Administration or Organizational Development preferred.
  • Professional certification in HR (PHR or SPHR) a plus
  • Minimum of five years’ work experience in HR, preferably with an International or local NGO, with at least three of these years managing an HR function and strong knowledge of HR best practices and standards.

Required Languages – English – French – Kinyarwanda

Travel– Must be willing and able to travel up to 10%.

Knowledge, Skills and Abilities 

  • Strong relations management abilities. Ability to relate to people at all levels internally and externally. Strategic in how they approach each relationship.
  • Excellent strategic and analytical skills with ability to make sound judgment and decisions
  • Very good planning, monitoring and organizational skills
  • Able to maintain confidential information
  • Proactive, resourceful, solutions oriented and results-oriented
  • Strong customer service orientation with excellent communication, interpersonal and negotiation skills

Preferred Qualifications

  • Additional education may substitute for some experience.
  • Experience with and demonstrated ability to analyze and interpret employment laws, regulations, policies, principles, concepts, and practices. Thorough knowledge of the local labor law.
  • Staff management experience.
  • Strong experience in presenting, facilitating, and coaching on HR topics.
  • Experience using MS Windows and MS Office packages (Excel, Word, PowerPoint), Web Conferencing Applications, HRIS.

Agency-wide Competencies (for all CRS Staff) 

These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.

  • Integrity
  • Continuous Improvement & Innovation
  • Builds Relationships
  • Develops Talent
  • Strategic Mindset
  • Accountability & Stewardship

Supervisory Responsibilities: HR Officer

Key Working Relationships: 

Internal: All CP Staff, Regional People Officer/CARO, Deputy Regional Director for Operations, GPR team at HQ, CARO HR Community of practice

External: Local partners, Ministry of Public Servants, and Labor, DGIE, other International Organizations (NINGO members), Local Attorney (s)

***Our Catholic identity is at the heart of our mission and operations. Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. We welcome as a part of our staff people of all faiths and secular traditions who share our values and our commitment to serving those in need. CRS’ processes and policies reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.

Disclaimer:  This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.

CRS’ talent acquisition procedures reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.

CRS is an Equal Opportunity Employer. CRS is committed to providing equal employment opportunities regardless of race, color, religion, gender, sexual orientation, national or ethnic origin, age, disability, or any other socio-economic status.

How to apply

Interested and qualified candidates should complete the attached application formSelf -Declaration Clause and submit them together with one page Cover letter plus updated CV (maximum three pages) all in/as one document – via email only to: RW_HR@crs.org not later than Friday July 15, 2022, at 5:00pm.

Please, include below statement in your motivation letter:

“By applying to this job, I understand and acknowledge that CRS requires its staff to treat all people with dignity and respect and to actively prevent harassment, abuse, exploitation, and human trafficking. Further, I understand that if I am a successful candidate, I will be subject to a comprehensive background check, and my personal/professional references will be asked to evaluate my behaviors related to the above safeguarding-related topics”

Also include your full names and title “HR Manager in the subject line. Due to anticipated high interest in this post and the expected number of applicants, only short-listed candidates will be contacted.

Kigali July 7, 2022

Jude-Marie Banatte

Country Representative

CRS/Rwanda Program  







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