9 Job Positions of Applications(CBS & DCMT) Support Specialist at MINECOFIN: (Deadline 5 August 2022)

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9 Job Positions of Applications(CBS & DCMT) Support Specialist at MINECOFIN: (Deadline 5 August 2022)

Job description

  • Field incoming help requests from end users via both telephone and e-mail in a courteous manner.
    • Document all pertinent end user identification information, including name, department, contact, information, and nature of problem or issue.
    • Excellent communication and interpersonal skills, build rapport and elicit problem details from help desk customers.
    • Multi-tasking – Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
    • Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
    • Apply diagnostic utilities to aid in troubleshooting.
    • Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
    • Identify and learn appropriate software and hardware used and supported by the organization.
    • Test fixes to ensure problem has been adequately resolved, perform post-resolution follow-ups to help requests.
    • Ability to absorb and retain information quickly, proven analytical and problem-solving abilities.

Minimum Qualifications

  • Bachelor’s Degree in Economics

5 Years of relevant experience

  • Master’s in Finance

3 Years of relevant experience

  • Master’s in Economics

3 Years of relevant experience

  • Bachelor’s Degree in Accounting

5 Years of relevant experience

  • Master’s Degree in Accounting

3 Years of relevant experience

  • Bachelor’s Degree in Finance

5 Years of relevant experience

  • Bachelor’s Degree in Information Management Sciences

5 Years of relevant experience

  • Master’s Degree in Information Management Sciences

3 Years of relevant experience

Competency and Key Technical Skills

  • Integrity
  • Strong critical thinking skills and excellent problem solving skills.
  • Inclusiveness
  • Accountability
  • Communication
  • Teamwork
  • Client/citizen focus
  • Professionalism
  • Commitment to continuous learning

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