7 Job Positions of Information Communication Technology Officer at UNICEF – United Nations Children’s Fund: (Deadline 21 August 2022)

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7 Job Positions of Information Communication Technology Officer at UNICEF – United Nations Children’s Fund: (Deadline 21 August 2022)


UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, Support

UNICEF is a leading humanitarian and development agency working globally for the rights of every child. Child rights begin with safe shelter, nutrition, protection from disaster and conflict and traverse the life cycle: pre-natal care for healthy births, clean water and sanitation, health care and education. UNICEF has spent nearly 70 years working to improve the lives of children and their families. Working with and for children through adolescence and into adulthood requires a global presence whose goal is to produce results and monitor their effects. UNICEF also lobbies and partners with leaders, thinkers and policy makers to help all children realize their rights—especially the most disadvantaged.

UNICEF Rwanda is committed to realizing the rights of all children to help them build a strong foundation and have the best chance of fulfilling their potential.

UNICEF Rwanda is currently midway through its Country Programme 2018-2024 and its goal is to improve the health, nutritional status, protection, education, and wellbeing of children, focusing on those who are poor, vulnerable or at risk.

To learn more about UNICEF work in Rwanda, please visit the country website https://unicef.sharepoint.com/sites/RWA/

How can you make a difference?

Under the general guidance of the Deputy Representative Operations, and based on the established policies, standards, guidelines, and service level agreements (SLAs), the purpose of the incumbent role is to carry out broad ICT functions and enable the provision of ICT solutions and services, to ensure  effective and efficient operational environment with an increasing simplification and digitalization of processes. 

Key functions, accountabilities and related duties or tasks: 

Enable continuous operation of ICT infrastructure and accessibility to ICT services and solutions:

Ensure physical and logical security and safety of ICT environment and infrastructure;

Operate ICT infrastructure –environment, hardware, network and telecommunications;

Assist in the management of contracts for ICT for services and products;

Implement corporate solutions, services and keep systems and applications up and running;

Manage changes and apply upgrades, security updates and patches;

Conduct or supervise the provision of preventive and corrective maintenance;

Manage emergency telecommunication operations and equipment;

Manage ICT disaster recovery plans;

Monitor, assess and verify the use of ICT resources to ensure compliance;

Escalate compliance exceptions (proactive) and deviations (reactive). 

2.         Provide help, support and assist with capacity building and knowledge management: 

Provide technical and operational support to end-users;

Manage escalated ICT incidents or problems to GSSC/ITSS;

Distribute ICT-related communication materials from NYHQ, GSSC or regional office;

Prepare and circulate internal ICT-related communications –emails, manuals, newsletters, flyers, best practices, FAQs…

Offer or coordinate training workshops or clinics to build end-users capacity or to introduce new solutions and services;

Share local experience and lessons learned with regional office, GSSC or ITSS for the collective benefit;

Support the planning, organization and implementation of capacity building and knowledge management initiatives to enhance staff competencies;

Support opportunities to improve productively, efficiency, effectiveness and foster innovation;

Participate in-person or remotely in country, regional or global events, discussions setting the future of ICT evolution to achieve UNICEF mission;

Stay abreast of ICT trends, developments and best practices through professional development –journals, training, certification, etc….Support operational and administrative tasks

3.Support operational and administrative tasks:

Prepare ICT related plans, budget, set priorities and performance indicators as well as year-end assessments, reviews and reporting;

Support the office business continuity plans development and ensure the inclusion of ICT inputs and perspective;

Monitor risks and threats to ICT environment or infrastructure. Take appropriate action and inform management;

Confirm the compliance with the host government regulatory requirements vis-à-vis the Basic Cooperation Agreement (BCA), i.e., data collection of sensitive information or personally identifiable information (PII), telecommunications licenses, use of specialized equipment, such as HF/VHF radios, high-gain antennae, satellite phones, VSATs, VOIP, etc…

Participate in inter-agency events, meetings or discussions to present UNICEF ICT interests, priorities and position;

Act as ICT focal point for Emergency preparedness, Delivering as One, One UN or other initiatives;

Work closely with Administration and Finance on billing certification, inventory and asset management;

Assist in providing information for reports, reviews or audits;

Liaise with regional office, GSSC and ITSS to keep abreast of new initiatives and opportunities to innovate and modernize office operations and to contribute to the collective ICT evolution.

4. Assist in the delivery of results in collaboration with T4D Specialist:

Spearhead approved innovation initiatives and work closely with programme staff to facilitate proper implementation;

Support technical and operational knowledge transfer to programme staff, implementing partners and beneficiaries;

Study and understand the business requirements, i.e., PPP, RBM, HACT, etc… to improve the delivery of results;

Advise programme staff to build an expert team to build better relationships with counterparts and implementing partners;

Support counterparts and implementing partners to build capacity and nurture independence;

Assist in the selection of training providers and the development of training materials;

Collaborate with C4D and use their advocacy, outreach and dissemination tools for better utilization of technology to advance the delivery of results;

Support Supply and programme staff to establish local LTAs for ICT-related programme contracts for services and products;

Provide oversight of providers and third-parties of ICT-related services and products to programme;

Assist in the facilitation of project management methodologies trainings and support the application by staff, counterparts and implementing partners;

 To qualify as an advocate for every child you will have… 

Education: A university degree in computer science, software engineering, information technology management, or any other ICT related field is required.

Experience: A minimum of two years of professional experience in information technology management and business operations in a large international organization and/or corporation is required. Experience in a UN organization is an asset.

Language Requirements: Fluency in English is required. Knowledge of French language or Kinyarwanda is an asset. 

Technical Competencies:

Certification and/or proven experience in one of these several ICT technical competencies:

ICT Project Management,

Business Analytics,

Information Security,

ICT Audit and Risk Management,


Networks Information Security and Software Engineering and Programming,

Cloud services,

Knowledge management,


Business process automation

For every Child, you demonstrate…

UNICEF’s core values of Care, Respect, Integrity, Trust and Accountability.

The Core competencies required for this post are:

Demonstrates Self Awareness and Ethical Awareness (1)

Works Collaboratively with others (1)

Builds and Maintains Partnerships (1)

Innovates and Embraces Change (1)

Thinks and Acts Strategically (1)

Drive to achieve impactful results (1)

Manages ambiguity and complexity (1)

During the recruitment process, we test candidates following the competency framework. Familiarize yourself with our competency framework and its different levels: competency framework here.

UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.

We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.


UNICEF’s active commitment towards diversity and inclusion is critical to deliver the best results for children. For this position, eligible and suitable Female candidates are encouraged to apply.

Only shortlisted candidates will be contacted and advance to the next stage of the selection process.

UNICEF appointments are subject to medical clearance. Issuance of a visa by the host country of the duty station, which will be facilitated by UNICEF, is required for IP positions. Appointments may also be subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (COVID). Government employees that are considered for employment with UNICEF are normally required to resign from their government before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason.


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